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Portland Digital Agency

UpliftCX is a Portland-based agency that exists to rid the world of bad customer experiences – one touchpoint at a time.

We do much more than make websites, we provide custom and targeted e-commerce experiences that customers love. Simply having a website isn’t enough anymore, you need one that can actually convert your traffic.

You’ll find our approach is a breath of fresh air. Accomplishing your business goals is what drives success for both of us. Our initial talks will focus on where your business is currently and where you’re looking to go. You know, an actual growth strategy based on your goals.

We work with clients whose passion rivals our own—from start-ups to Fortune 500 companies—including Zumiez, Xerox, Vitacost, Nau Clothing, Yakima, Birchbox, Chrome, Rejuvenation, prAna, and CD Baby.

Projects

E-commerce Design & Digital Strategy

We create unique brand and e-commerce experiences for brands to enrich transactions and grow their business.

View some of our recent projects within apparel, outdoor, branded retail, music & entertainment, and branded commerce.

CD Baby
CD Baby needed a digital presence to better reflect the depth of expertise and exceptional customer service they offer thousands of artists. Partnering closely with CD Baby’s senior team, we designed a visually fresh, fully responsive Artist Site focused on delivering value across their customer journey. User-centered Dashboards On the heels of the Artist Site launch, the team at CD Baby partnered with Copious to envision a dynamic and informative dashboard to serve as an artist’s home base. We explored every step of the artist experience through client workshops and user research. We tested high-fidelity wireframes with real content and surveyed users to validate a holistic, user-centered experience. A new onboarding process reduced the amount of effort needed for CD Baby musicians to quickly and easily get their music out. The new dashboard facilitates even better management, distribution, and analytical tools that musicians really need.
Client:CD Baby
  • Web
  • Design Strategy
  • Digital Strategy
Yakima Roof Racks
Buying complex products like car roof racks can be overwhelming for retail shoppers. UpliftCX worked with Yakima to reimagine their direct-to-consumer ecommerce experience to facilitate easier online sales and enrich in-store experiences. Customer journey mapping helped imagine the full experience across channels. We used insights from design thinking workshops to develop a strategy for product bundling, enhanced detail pages, and UX improvements based on up-to-date personas. <strong>Support for Retail Partners</strong> With many Yakima customers experiencing the brand through retail partners like REI or Moosejaw, we enabled quick access to information for in-store customers and sales associates. Strategic catalog architecture with Magento supports easy search and filter options based on shopper activities or product needs. We also created a foundation for white-label online shopping, facilitating truly seamless experiences for customers. <strong>Simplified Ecommerce for Customers</strong> The “Fit My Car” configurator simplifies the experience around finding and purchasing products online by dynamically generating product bundles to match shopper needs. A custom Magento Enterprise module pairs customers’ vehicle with the right set of products or accessories for their make, model, or roof type. A custom integration with Yakima’s ERP solution, QAD, automatically links hundreds of individual product SKUs with thousands of unique vehicle fits.
Client:Yakima
  • E-Commerce
  • Mobile
  • Digital Strategy
Birchbox Subscription Ecommerce
Birchbox wanted to bring consumers beauty and lifestyle products in a new way. We built them a solution that helped them launch a new ecommerce model in just 90 days, scale quickly, and adapt as their business grew. Ecommerce that Scales When Birchbox grew, they grew fast. Really, really fast. We helped Birchbox handle the additional traffic and grow with demand with Magento Enterprise and the ecommerce business they built took Birchbox from less than a thousand to over 45,000 subscribers in less than a year. An Evolving Brand UpliftCX helped Birchbox develop their digital experience as the company changed, grew and evolved. In short order they helped build an enthusiastic customer base — we could even call it a fan base. Now, we help them as they expand their market to include men’s grooming and lifestyle products.
Client:Birchbox
  • User Experience
  • E-Commerce
  • Digital Strategy
CaratLane Omnichannel Jewelry Experience
CaratLane approached UpliftCX to improve brand engagement across channels. We extended their premium in-store experience through a virtual try-on mobile app and comprehensive ecommerce website.
Client:CaratLane
  • Digital Strategy
  • Mobile
  • E-Commerce
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