DESIGN THINKING FOR CUSTOMER INSIGHT - STORYLINE is an insights agency specializing in Design Thinking. Companies partner with us when they have identified a compelling opportunity to innovate and seek to better understand it through a people-centric lens. Our work ultimately empowers our clients to focus on what should be done for their customers, rather than what can be done; thereby shifting enterprise-level thinking from inside-out to outside-in. Our clients are innovators and their project stakeholders are change agents. If you're looking for breakthrough insight into your customers and need to rally your organization around the customer story, get in touch!
LEADING INDEPENDENT CUSTOMER EXPERIENCE RESEARCH FIRM - Second To None offers a comprehensive suite of integrated and stand-alone Customer Experience Management services, including Customer Feedback Surveys, Mystery Shopping and Brand Compliance Audits. Solutions are designed around our Holistic Customer Experience Management℠ methodology, where we model, measure and manage the customer experience to better align with your brand promise in order to create more authentic brand experiences. The result is practical business intelligence delivered in real-time. We empower your organization to proactively manage the customer experience by driving customer satisfaction, loyalty, advocacy and ultimately revenue.
WHY WE'RE UNIQUE - At Brandnographer we believe in applying design, research and technology to make the world a better place. Human-centered design forms the DNA for everything we do, and our people are the key. Our research constantly evolves to meet our client’s needs, and we integrate a number of proprietary research tools that empower companies with the tools they need to get better insights from their data and help them innovate more quickly than ever before.
ABOUT US - Nous avons créé morphoblue pour développer les équipes et les marques de la chrysalide vers le papillon, assurer le succès de leur mutation en les aidant à se réinventer autour des nouveaux usages induits par la transformation digitale. Avec la passion pour des insights clients délivrés par des Marketers pour des Marketers, de la consultance et des recommandations stratégiques axées sur l’expérience et le Storytelling, des workshops avec vos équipes pour délivrer des plans stratégiques impactants et créatifs, des formations et des séminaires en social selling, du pitch commercial à la gestion des réseaux sociaux. Notre objectif est d’assurer le succès de votre stratégie, à l’ère du numérique, pour en faire un levier de performance, tout en gardant votre histoire au centre.
- Brandtrust is a leader in deep social science led emotional research methods that reveal the unarticulated needs of consumers specific to your category and brand. Our trademarked methodologies discover what consumers and customers can’t tell us by tapping into the 95% of human behavior that is driven by the subconscious mind. For nearly two decades, Brandtrust has been trusted advisors for some of the world’s biggest brands and organizations helping them drive their business performance by identifying the often elusive and unspoken needs of their customers, leading to the creation of more emotionally engaged employees, brands and marketplace experiences and ultimately to happier, more loyal customers. Our work extends beyond traditional insight generation by employing storytelling techniques that help our clients socialize insights and ideas throughout their organization. We strive to provide a clear, coherent compilation of rich insight and strategy that squarely aligns with your consumer’s deep emotional drivers and motivations. Brandtrust will help you move beyond the voice and into the mind of the consumer, and understand their unarticulated needs. We promise to change the way you think about your customers and your business.
RELATIONSHIP BRANDING™ - Implementing a unique approach to marketing that it calls Relationship Branding™, Emisare blends rigorous research, sharp strategic analysis and exceptional creative into traditional and new media communications programs that build strong bonds between its clients’ brands and their customers. Based in Greensboro, North Carolina, the company serves a diverse portfolio of companies in both the business-to-business and business-to-consumer categories. 2008-2009 Inc. Magazine Fast 5000 (#815) 2008-2009 Business Journal of the Triad Fast 50
ABOUT US - Formed in 2004, Brandspeak provides qualitative, quantitative and neuromarketing-based market research and brand strategy services. Our B2C and B2B clients range from small, UK start-ups to truly global organisations. Our offices are in London and Bristol and we have partner offices located around the world.
EMPOWERING YOU WITH DATA - Right now there are conversations happening about your brand. Do you know what’s being said? MGO Marketing has been helping businesses like yours develop a compelling brand identity, gain deep customer insights and improve their employee engagement for over 29 years. Leveraging sophisticated market research techniques, we create smart strategies to grow your company's brand, revenue and profit. MGO Marketing empowers your business with targeted data to help your company plan, act and grow. Whether you are looking for a one-time project or a long-term process, we offer powerful, pragmatic solutions to your marketing and branding needs.
INVESTIGACIóN DE MERCADO Y CONSULTORíA DE MARCA - Observatorio 1987 es un hub de investigación de mercado y consultoría de marca que ayuda a empresas a generar impacto positivo. Hacemos investigación cualitativa, arquitectura de marca y programas innovación open-source junto con un ecosistema de talentos diverso que sumamos a la medida de cada desafío. QUALITATIVE RESEARCH Investigación accionable. Desk research (diagnóstico) Café virtual (focus group online) Café presencial (focus group en cámara gesell o espacios) Whatsapp Meetings (etnográfico digital) Videografías (análisis cultural) Social Media Exploring (exploratorio digital) Social Media Audit (análisis de contenidos digitales) Social Listening (tracking digital) Semiotics (análisis cultural) UX Test (productos digitales) GROWTH STRATEGIES Consultoría de crecimiento. Consumer Portrait (Segmentos) Brand Builder (Identidad) Portfolio Strategy (Gestión) Customer Journey (optimización) Stretchability Booster (extensiones) Road to Market (innovación) Motivational GPS (segmentación) Content Strategy (Accionables) Planning externo Planning training Workshop
A PLACE OF UNDERSTANDING - Join the Dots is a full service, global consumer insight agency. We help clients make better business decisions through a deep understanding of people – understanding which comes from: • market-leading online communities and award-winning question tools designed with the digital generation in mind; • a unique approach to social intelligence which fuses social data with passive metering and direct asking techniques; • qualitative excellence gained through depth interviews and discussions, and observation of behaviour in real-time using mobile ethnography and video vox pops; • a dedicated culture and trends team who add context to deliver consumer centred foresight, cultural understanding and semiotics. Across community and ad-hoc projects, the elements of our insight ecosystem outlined above provide the flexibility to ask better questions, listen to organic conversations and observe real behaviour, in context.
CATALYST IN ACTION - 1Lotus Market Research is an independent market research fieldwork agency, assisting fieldwork partners and Clients. 1Lotus Research specializes in delivering fieldwork services in B2B and healthcare segment across 30 countries across Asia, Middle East and Australia.
INSIGHTS AND STRATEGY FOR HEALTHCARE AND TECHNOLOGY - Local Chapel Hill Company with global reach. Work with us to discover how your company can increase its innovation capacity via insights and strategic planning.
WHY WE'RE UNIQUE - We are an Australian private company that is in the business of creating images and stories to help your company grow. Our specialty is business to business marketing and we develop innovative programs to differentiate your business and make it stand out from the crowded competition. MAP Marketing is a wholly owned Australian private company that has been in business for more than 21 years. Our company's specialties include: online portals, online retail sites, business events, business communications, business research and business publications. Our national client base includes professional associations, professional practices, technology companies, healthcare facilities, educational institutions, engineering and land development companies. The Managing Director, Maria Charlton, is a Certified Practicing Marketer with the Australian Marketing Institute and holds a Bachelor of Commerce and Masters in Business Administration. She has extensive experience in strategic marketing, market research, business development and business publications.
TRANSFORM YOUR BUSINESS THROUGH MARKET RESEARCH SOLUTIONS - Ready to Launch Research is a Los Angeles based boutique consultancy. We specialize in digital and in-person qualitative research. Our team of social scientists has expertise in ethnography, focus groups, IDIs, and online community management.
ETHNOGRAPHIC & USER INSIGHT RESEARCH - dig generates insights and creates compelling insight communications (engaging films, thoughtful reports) to ensure that the insights spread throughout organizations. our insight communication tools help our clients build emotional intelligence, align disparate audiences, and incite growth.
ABOUT US - We do Market Research in all its forms. We do it to answer brand and marketing questions and come up with recommendations for change. For communication and advertising development. For brand and brand portfolio planning. For innovation projects. For anything where understanding people is critical. To bring that to life take a look through some of our projects. Have a challenge we can help with? Get in touch.
ABOUT US - Vision Strategy and Insights is a full service market research consultancy that uses its cultural and trend expertise, along with customized and hybrid research approaches, to deliver segment and total market insights that grow client businesses. We build true partnerships via in-depth understanding of our clients’ business and brand challenges. We believe that brand synergy across ethnic groups is fundamental to winning new mainstream multicultural market. Executional expressions may vary by ethnic group but they should work seamlessly to support an overarching brand promise. We help clients build meaningful relationships and provide cross-cultural insights for integrated marketing strategies. We’re unique because we have the experience and internal expertise to understand the distinct and converging needs of multicultural segments and the total market. Contact us at [email protected] for more information and to review your next research project in this growing consumer segment.
WHY WE'RE UNIQUE - Pinpoint is a design strategy group in Portland, Oregon. We help companies identify opportunities and hidden niches, then design engaging products that fill them. We get the question more than any other — What is it, exactly, that you do? It is, of course, a completely fair question. At a basic level, we learn about you and the people who care most about your work. With a fundamental understanding of both, we design ways to thoughtfully connect you both. It sounds simple. That said, the complexities of business problems, company structure, deadlines, budgets and internal organizational challenges often force project teams to forget the very people they are designing a product or service for. Similarly, we work to gain a rich understanding of your audience. We like to meet these people. We want to hear about their lives. How do they live their lives? What do they do every day? Why do they do these things? This sort of information paints a much larger picture of a person—they transform from users to people. Viewing business through the eyes your people reframes the problems, understanding, design, and indeed the complexity of your work. This perspective shift is what motivates us. It provides the foundation for everything we do for our clients. Our process of constant learning, testing, and refining along the way has helped our clients develop new relationships with their people — Cisco, Intel, Department of Defense, Stanford University, Nike and Mercy Corps.
ABOUT MACKMAN RESEARCH MARKET RESEARCH AGENCY - Mackman Research are market research experts specialising in low volume, high quality market research.
WHY WE'RE UNIQUE - At Tandem Associates, we deliver the expertise, insights and action plans that will transform your marketing initiatives into proven business success. We offer the perspective and objectivity to define the best strategy as well as the right people and resources to implement initiatives and see them through. So whether you're thinking of launching a new product, redefining your brand, or need help executing a strategy, we can help you get there quickly, thoughtfully, expertly.
WHY WE'RE UNIQUE - CatalystMR is an experienced customer driven, market research outsource solutions provider. We are a high touch, high-quality service leader who provides comprehensive technology and process services for the market research industry. Our technical teams have decades of market research experience programming and managing survey research projects from end-to-end. We specialize in cost effective online web survey programming and hosting, online respondent panel sample, custom proprietary community panel solutions, video, ad and movie trailer testing, web enabled mobile phone surveys ( mobile surveys ), telephone data collection ( CATI ), IVR, real-time reporting, data tabulation, custom dashboard solutions, conjoint, 3D and 2D store shelf tests, card sorts and Flash product simulators.
MARKET RESEARCHERS' CHOICE - Lightspeed Research (LSR) was founded in 2000 and is Headquartered in Warren, New Jersey. The company operates in North America, Europe, and Asia. LSR provides global online market research services, specializing in using the Internet as a data collection platform to provide research through building and maintaining panels subject to standards to ensure quality and representative sampling. Web and mobile technology combined with panels provide the foundation to support market research studies and specialty panels that range across industry sectors such as financial services, health care, business-to-business, automotive, family and more. LSR also provides custom panels to address specific client needs. In 2007, Lightspeed Research conducted over 20 million online surveys for clients. Lightspeed Research delivers valuable data to help clients make informed business decisions. With proprietary online panels throughout the world, our verified, engaged, and deeply profiled survey respondents can support research studies that vary in scope and complexity. Lightspeed Research’s expert Client Operations Team offers data collection services including survey design, sample management, programming, and reporting. The company has offices throughout the United States, Europe, and Asia Pacific. Lightspeed Research is part of Kantar, the information insight and consultancy division of WPP.
CREATOR OF PREMIER SOFTWARE TOOLS FOR ONLINE RESEARCH - We’re creators of the premier software tools for online research…and we know how to use them. Founded in 1996, we were one of the very first companies to conduct a focus group online. It was over an AOL dialup connection (ask your grandma) in a New York City hotel room. Over the last decade, we’ve conducted over 16,000 qualitative market research sessions across all kinds of different industries and topics. The knowledge we’ve gained from our vast research experience is priceless. The good news is that we like to share.
INDUSTRY LEADERS IN MARKET RESEARCH, MAIL TRACKING & LIST SECURITY - The Hauser Group has been an industry leading provider of mail delivery tracking and list security services since 1991. Hauser also provides DDU tracing (Presence Program), catalog/information online request tracking, market research, and e-mail tracking services. Hauser uses a network of over 3000 agents across the United States and the world to track mail delivery campaigns for direct marketers. Hauser's real time delivery reports are necessary and vital in this era of instant feedback. With the USPS making postal cost cuts each year, it is more essential to be on top of the delivery patterns as they affect cashflow and response data.
WHY WE'RE UNIQUE - D50 Media helps our clients win in Acquisition and “Activation” marketing. We leverage both traditional and digital media, including mobile platforms, to find your target customers more efficiently. We drive measurable results to help you win in highly competitive categories, where sometimes winning means finding “needles in haystacks,” or just a small audience for a specific product or service. We are different in the way we blend direct marketing know-how, strong analytics capabilities, creative talent, and multi-channel expertise, to optimize those critical first points of communication with customers. While some agencies focus on impressions, visits, or engagement, we go further to transition the consumer from being a hand-raiser to a customer. For d50, this means starting with a registration, a survey completion, or a “like,” and then moving to a revenue-generating transaction or confirmed appointment. We also have a “total customer” point of view. We recognize consumers are surrounded by messages and multi-channel connections every day, so our campaigns reach them in all relevant media to drive action and engagement. Blending science and art, we continually test and optimize, looking holistically at the media mix and messaging to find ways to achieve even stronger marketing ROI. Ultimately, we get results.
ABOUT ORNICO - Ornico collects and analyses a tsunami of marketing information to produce brand and reputation intelligence. Ornico aggregates advertisements and editorial coverage on brands, businesses, governments, products and services. Ornico audits and interprets this information, then converts it into knowledge that puts decision makers in the know about the most important decisions they’ll make to drive their success of their brand. Ornico empowers marketing decision makers.
ABOUT FLETCHER KNIGHT - Fletcher Knight Inc. is a global marketing consulting firm that promises to change the way you think about building brands. Using a new level of creative intelligence, we translate customer, consumer and expert insights into breakthrough ideas and strategies for growth. Founded in 2001, Fletcher Knight Inc. has innovated across both developed and emerging markets, including BRIC countries, to deliver growth to many of the world's leading brands and companies including: Avon, Alberto-Culver, American Greetings, Boehringer Ingelheim, Cadbury Schweppes, Colgate Palmolive, Food Lion, Gerber, Fortune Brands, Johnson & Johnson, Kohl’s, Kraft, L’Oreal, McCormick, Macmillan/McGraw Hill, Oregon Scientific, Pepsi, Pharmavite and Unilever. Our passion is to create inspiring and intuitive new consumer experiences at the intersection of physical, rational and emotional needs. Over the last ten years, our team of talented innovation growth specialists has crafted an approach called Experience-Based Innovation, which dramatically enriches the way we position brands and innovate. We deliver results that exceed benchmarks for success, while minimizing risk and increasing reward. Fletcher Knight Inc. is headquartered in downtown Stamford, CT. Visit our website to learn more – www.fletcherknight.com – or to read some of recent perspectives at http://www.fletcherknight.com/news.aspx .
WE DELIVER MARKETING INSPIRATION. - Added Value offers brand development and marketing insight services to blue-chip companies across all industry sectors. Globally and locally. What we provide is a powerful blend of intellectual rigour and inspired creativity. Our answers are sharp, strategic and grounded in insight. A crystal clear definition of the problem. An enlightened understanding of the consumer and the brand. A tight focus on the immediate actions required by the business and the longer term impact that needs to be achieved. A vision, a strategy, the perfect brief. Our solutions work. They demonstrate a deep understanding of your market, your business and your organisation. They are delivered by people who understand what it takes to drive ideas into the market. People who have sat where you sit and know how it feels. Our advice stands the test of time; it has the future inside it. Sometimes you need to predict the potential size of an opportunity. Sometimes it’s about imagining how you could transform a category. More and more, the focus will be on making a brand’s behaviour sustainable. We have built deep expertise in trends, cultural insight and sustainable marketing to ensure that our answers create lasting value. We make the complex simple and beautiful. Many great answers are lost in words. We distil each thought until it speaks for itself.
AT THE ROOT OF YOUR CUSTOMER INTELLIGENCE - Market Force is the leading provider of customer intelligence solutions and has brought a fresh twist and new excitement to customer experience research. Specialising in creating and delivering unique customer experience improvement programmes, we work with some of the world’s largest brands and retailers to help them stand out from the crowd. Utilising our leading edge, proprietary online live and dynamic Customer Intelligence Platform, our clients are able to easily understand detailed, reliable and meaningful insights from genuine customers. Working in partnership with our clients, our analysts and marketing teams convey data, identify the biggest influences in customer experiences, offer opinions, actionable insights and practical communication to all levels of their businesses. Our programmes measure, manage and improve customer experiences across all your customer touch points; leading to greater customer retention, improved average transaction values and increased customer advocacy. We work with hundreds of the world’s largest consumer companies helping them delight their customers and power their financial performance through customer intelligence—comprehensive insight into their stores and customers. Over the course of our work, we’ve uncovered the best practices that make these companies great and infused them into our Customer Intelligence Maturity Model (CIMM)—a roadmap to same store-sales growth. Using CIMM as the foundation, we provide an integrated suite of customer intelligence solutions— from mystery shopping and customer satisfaction to advanced analytics and decision support technology.
ABOUT LEOPARD - As an Ogilvy & Mather specialty agency, we put a sales lens on everything we do. Our strategies help sellers know, show and grow. They want to know their targets’ needs and industries—and the value of a product, service or solution in light of those needs. They’re hungry for experiential content and tools that show prospects and clients how solutions come to life. And they want ongoing programs to grow their knowledge, skill sets and books of business. We help you provide sellers with insights and tools that are specially designed to advance your sales process and engage your prospects. For more than 25 years, Leopard has specialized in unlocking the best selling potential for B2B and B2B2C companies.
ABOUT DATAMARK INC. - DATA-DRIVEN ENROLLMENT MARKETING Datamark provides innovative, data-driven marketing exclusively to higher education. The company provides marketing research services, delivers full-service lead generation and management, and offers conversion marketing solutions designed to reach, engage and motivate prospective students.
ABOUT GIO GLOBAL INTELLIGENCE - GIO Intelligence is a consulting firm specializing in qualitative global competitive analysis. We trace and report product introductions, technological breakthroughs, new ingredients, advertising, positioning and packaging, enabling advancements to be incorporated into our client’s businesses both in the US and globally. Many categories that we see internationally are as or more developed than those categories in the U.S. GIO Intelligence also utilizes global intelligence in helping clients create new products using the innovations we see globally. GIO Intelligence is 20 years old and is located in Chicago. We work with major consumer packaged goods companies on a wide array of global competitive intelligence gathering projects.