Kony Field Service
Innovation
Marketing Strategy
User Experience
Project Overview
We had the privilege to work with Kony to transform field service from being loads of paperwork to doing a few simple tasks on a tablet or phone. Kony provides a cloud-based mobile application development software for the enterprise that spans across the software development lifecycle. The Kony Field Service application is directed at improving the process flow of field service teams. Team members often travel or work on-site to install, service, or repair systems or equipment. Formerly paper-heavy processes were brought online, allowing teams to improve first time fix rates, meet SLAs, and increase profitability.Client
KonyTags
ux
cx
user experience
customer experience
user experience design
innovation
product
enterprise
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